poolIt Frequently Asked Questions

General

What is storage virtualization?

In 2001, the Storage Networking Industry Association (SNIA) gave the following definitions to storage virtualization:

  1. The act of abstracting, hiding, or isolating the internal functions of a storage (sub)system or service from applications, host computers, or general network resources, for the purpose of enabling application and network-independent management of storage or data.
  2. The application of virtualization to storage services or devices for the purpose of aggregating functions or devices, hiding complexity, or adding new capabilities to lower level storage resources.
What is poolIt?

poolIt brings affordable storage virtualization to the desktop. It lets you consolidate your storage resources by combining multiple volumes. poolIt solves many common IT challenges: data can be unified and accessed through a single volume; storage capacity can be expanded dynamically; runtime policies ensure data gets stored on the optimal volume based on file type, available space, performance, usage, etc.

How does poolIt work?

poolIt is a storage virtualization software that combines multiple physical storage devices under a single drive letter. When browsing the pool, information from all storage resources is merged. Folder structures remain intact so all information can be found easily. Content from different drives, but stored using identical structures, will be presented to the user as if it all files were stored in a common location. This technology greatly simplifies the management of complex storage resources by allowing content to be moved from one physical storage device to another without affecting users.

Who are the typical poolIt customers?

poolIt appeals to anyone looking to reduce the number of volumes they must manage. poolIt enables easy and transparent data movement between physical volumes without affecting users.

poolIt creates a thin virtual layer on top of your physical drives in order to help you:

  • consolidate storage resources
  • increase storage capacity with virtually no downtime
  • optimize storage performance utilization
  • transparently transfer data from one storage device to another
  • repurpose storage resources by flushing content back into the remaining pool
  • better match the type of data with your available storage devices
  • reduce storage maintenance costs
  • eliminate the risks traditionally associated with “very large” file systems
  • better manage removable devices
  • overcome 2TB limitations
How does poolIt differ from Microsoft’s Distributed File System (DFS)?

DFS helps administrators group shared folders located on different servers and present them to users as a virtual tree of folders known as a namespace. The root of the volume therefore contains folders that represent the individual storage devices. Users do not benefit from a transparent access to a common pool. They are still exposed to the complexity of the underlying storage infrastructure and must decide where to store information.

What OS platform does poolIt currently support?

Microsoft Windows and Mac OS X. Please refer to the Minimum System Requirements for specific OS builds.

How is security working?

poolIt fully authenticates user accesses against Active Directory.

Is poolIt formatting or striping volumes in a special way?

No it doesn’t. Your drives must be formatted BEFORE poolIt can manage them.

Can a pool be shared over the network?

Yes, with both Pro and Server you can share a pool over the network.

When pooling multiple drives together, do I get better performances?

No. The performance of the individual drives doesn’t change.

What performance impact will poolIt have on my storage resources?

Virtually none. poolIt is a very thin layer that simply sparses the file systems. Performance degradation might be more noticeable when using “match” policies that require dynamic analysis and comparison of the multiple pool members.

Can I remove a volume from a volume pool?

Yes.

What happens to the data when a drive is removed from the pool?

All information contained on that volume will no longer be visible in the pool. However, it remains fully available on the drive.

Is data on the volume pool lost if I delete the pool?

No, data is actually stored on the pool members, so by deleting the pool you simply disband it and can access data from each individual member.

Can I create a volume pool with just one volume in it?

Yes, but the main reason for doing this would be to pre-load poolIt in order to prepare for future storage expansion.

Can a single large file spread across multiple volumes?

No. Any given file must reside entirely on a single drive. Users will get an error message saying the drive is full when trying to save a file that doesn’t fit on the target drive, even though there might be space left on other drives.However, you can adjust the soft limit to ensure the largest file will fit. For example, on a 1TB drive, a 70% soft limit will trigger poolIt to start filling a new pool member when it reaches 70% capacity. This mean the last file before the switch can still be 300GB in size before the member runs out of space.

Do I have to uninstall poolIt to upgrade to another edition?

No, there’s no need to uninstall poolIt to upgrade it to a higher level edition. You simply have to activate it with a license for the selected edition.

Will I lose my pools after upgrading to a higher level edition?

No, all pools and settings are preserved after you upgrade to a higher edition of poolIt.

What is a soft limit?

The soft limit defines how full a drive is allowed to get before it is considered full. poolIt SmartWrite™ policies will avoid writing to a drive if it has reached its soft limit (unless no other volume is available). Corruption, and or performance degradation can result when a drive gets too full. It is always recommended to never exceed 80%-90% of a drive capacity.

What are the SmartWrite™ policies?

SmartWrite™ policies are used to tell poolIt where to write data in the pool. The policy you chose depends on your workflow and how you want to manage your storage resources.

The following policies are available:

Fill up:

  • When a pool member is full, data goes to the next one. Pool members are assigned a priority number.
  • Great for expanding storage capacity. Just keep adding new volumes in the pool, as needed. It just takes a few seconds to increase storage capacity.
  • Can be used to optimize SAN performances: Each workstation creates its own pool from a common set of drives. By assigning different drive priorities, each user effectively ends up writing to its own “RAID”. Yet, everyone can see and access all the content as if it was stored on one and the same drive.

Harmonize:

  • Stores data on whichever pool member the current folder already exists.
  • Great with removable devices. Keep data organized in the most natural way, based on the drive’s existing content.
  • Can be used to optimize SAN performances: Project folders can be created on different drives. Everyone works off the same pool, but different projects are assigned to different physical drives.

File-type:

  • Stores data on whichever pool member the current filetype is assigned. Project data can be stored on secure RAID6, while video files can be stored on faster RAID0 drives.
  • Great to better match the type of storage with value of data.
  • Great to optimize backup policies based on value of data.

Last accessed:

  • When your primary drive capacity exceeds the set limit, oldest data gets moved (a scheduled operation) to a near-line volume until limit has been met again. Users continues to see all files on the pool, but older files now come from the near line volume. A “Near line” volume is any volume defined as such in the pool. This can be a remote NAS or highly compressed volume.
  • Great when working with faster and more expensive storage technologies such as fast RAIDs and solid state drives
What is data ambiguity?

As poolIt lets you add to the pool volumes that already contain data, it is possible ambiguity of file objects to occur i.e. files/folders with one and the same name to exist in exactly the same location on two or more member volumes. Although no data is lost after adding a volume to the pool, the operating system does not allow two or more files/folders with exactly the same name to coexist in the same location.

Does poolIt support Access Based Enumeration (ABE)?

Yes, LAN clients accessing a pool shared by a Windows Server 2003/2008/2008 R2 computer can use Access Based Enumeration (ABE) feature as they would on any other shared volume. Note that users with administrative rights will see the whole content of the pool.

Storage and Hardware

What hardware does poolIt support?

poolIt is designed to be fully hardware agnostic. As such, poolIt supports the leading vendors of storage technology such as Apple, Archion, Atto, Brocade, Enhanced Technology, IBM, Infortrend, Emulex, G-Technology, LSI, Proavio, Qlogic, Seagate, Xyratex, and many more.

Do I need to reformat a volume before adding it to a volume pool?

No. There’s no need to reformat a volume when adding it to a volume pool. Volumes that can be added to a pool can be formatted and can contain data.

Do I have to format the volume pool after compiling it in order to mount it?

No, the pool mounts as a local drive without the need to format it.

Is data on the volumes lost after adding them to a volume pool?

No, you can add volumes that contain data to the pool and it will remain visible in the pool.

If I add network shares to a pool, do these shares disappear on the other machines that see them but don’t have poolIt installed?

No, the machines seeing the network shares continue to see them and can work with them.

Can a SAN volume participate in a volume pool?

Yes, but only if you run Server edition of poolIt.

How do I perform maintenance operations on the pool?

Maintenance operations such as checking disks, defragmentation, etc. are performed on the individual volumes comprising the pool. While you perform maintenance of a pool member you can still continue working with the pool and the remaining members.

Is some portion of the volumes' sizes lost after adding them to a pool?

No, the pool size equals the sum of the sizes of all volumes added to it.

Can poolIt be used with technologies such as InfiniBand, iSCSI, and AoE?

Yes. poolIt is technology agnostic. If the OS can mount a volume, chances are poolIt will work with it.

Can poolIt work with cross-platform volumes?

The OS must be able to mount the individual volumes for poolIt to manage them. In cross-platform setups, you should consider using metaSAN/metaLAN.

Can poolIt work with RO volumes?

No, poolIt requires drives to be R/W.

Can network shares participate in a pool?

Yes, both poolIt Pro and poolIt Server let you pool network shares.

Can a volume participate in more than one volume pool?

No, each volume can participate in just one pool at a time. If you add to a pool a volume that already participates in another pool, that volume is automatically removed from its initial pool.

What is the largest volume I can manage with poolIt?

There is no 2TB limitation. In fact, poolIt can be used to combine multiple 2TB volumes together without resorting to dynamic disks.

Can I use dynamic disks with poolIt?

Yes. However, Tiger Technology recommends the use of basic disks whenever software striping is not required.

Can I create new volumes once I have installed poolIt?

Yes.

What software RAID levels are supported?

poolIt supports all RAID levels implemented in hardware. Some limitations may apply to software RAIDs: poolIt supports RAID 0 (and RAID 50) striping.

Does poolIt support GPT volumes?

Yes.

Sales & Support

What kind of Support is included when purchasing a license?

Support and Major upgrades for Pro and Server versions of poolIt are provided at no charge for the first year. Additional years of support and Major Release upgrades are available through the Subscription Program.

How can I obtain support for poolIt?

Tiger Technology Resellers provide frontline End User support. Tiger Technology assists its Resellers by telephone, email and can offer on-site support options. Please note that you will be requested to provide your poolIt product key in order to validate your support eligibility.

How are Tiger Technology products distributed?

Professional software is sold through a network of specialized Resellers. The executables must be downloaded electronically. Resellers can provide professional assistance and guidance.

How can I get Evaluation licences?

Evaluation licences allow you to test poolIt before purchasing the software. An Evaluation licence is fully functional and can operate for 30 days. Software download is done through the poolIt web site.

What are Minor versions? (Dot and maintenance releases)

Minor versions primarily include bug fixes but can also integrate some new features, and improved functionality. You can tell if a software release is a minor one by looking at the version number. If the version number on the right side of the decimal point has changed, it's a minor version. For example, if version 2.0.5 was the current shipping release; the release of version 2.1 would be an example of a minor version. Minor versions are available for download to all registered customers directly from the poolIt web site.

What are Major versions?

You can tell if a software release is a major one by looking at the version number. If the version number on the left side of the decimal point has changed, it's a major version. For example, version 1.0 is the current shipping release; the release of version 2.0 would be an example of a major version. Major versions are only available to those covered under the Tiger Technology Subscription Program.

What is the Tiger Technology Subscription Program?

The Tiger Technology Subscription Program gives registered users access to a full year of support and access to major software versions. The Subscription Program can be purchased at any time and is valid for a one-year period from the date of purchase (any unused support time is not carried forward). The Subscription Program can be purchased from your Tiger Technology Reseller at 30% off the product’s current SRP pricing. All active licences that are part of a workgroup must adhere to the Subscription Program in order for the facility to benefit from any software upgrades and support.

Before Installing

How should I install/test poolIt?

Because poolIt is NOT a file system; you should always configure your volumes prior to installing poolIt.