Support Request

Fill in the form below if you need assistance from poolIt Support Team. Please provide as much details as possible. You will be contacted by a support representative by email.

If you need assistance from our support team fill in the form below. Please provide as much details as possible. You will be contacted by a support representative by email.
Note that email support is available for poolIt Pro and poolIt Server only. poolIt Basic+ users can use our User Forums.

Contact Information

Full Name: *

E-mail: *

Please provide a valid e-mail address. This e-mail will be used for further communication with you regarding the reported problem.

Product Information

Product Key: *

Provide the key you used to activate poolIt.

Choose Product: *

poolIt Pro

poolIt Server

Version: *

Provide the version of the software including the build number. For example, 1.1.0.13122. You can find the exact version of the product on the About tab/dialog.

Operating System: *

Specify the version of the operating system you are running the software including service pack or major updates version.

Problem Report

Problem Title: *

Create a title that captures the essence of the problem.

Configuration Descritpion:

Please provide description of the setup in which the problem is exhibited. Include details like number of volumes, file systems, etc.

Problem Description: *

Please provide a detailed description of the problem. The more information you provide here, the better. Do not forget to list your hardware configuration and the any third party software related to the problem.

Steps to Reproduce: 1. 2. 3.

If possible, list all required steps or actions required to repeat the problem.

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